Refund policy

Elexhood Return & Refund Policy
At Elexhood, we want you to be satisfied with your purchase. Please inspect your order as soon as you receive it.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery. Provide your order details along with clear photos or a short video showing the issue. If your claim is approved, we will arrange an appropriate replacement or refund.
Returns
To be eligible for a return, the product must be unused, in its original condition, and with all accessories and original packaging. Change-of-mind returns may only be accepted if approved by Elexhood before the product is sent back.
Non-Returnable Items
Products damaged after delivery due to dropping, accidental damage, misuse, improper handling, water damage, or normal wear and tear are not eligible for return, replacement, or refund. Used massage guns or attachments may also not be eligible for change-of-mind returns for hygiene reasons.
Refunds
Once an approved return is received and inspected, we will inform you of the outcome. If approved, the refund will be processed through an available method agreed with the customer.
Order Cancellation
Please contact us as soon as possible to cancel an order. Cancellation cannot be guaranteed once the order has been dispatched.
Return Shipping
For approved claims involving products received damaged, defective, or incorrect, Elexhood will provide return instructions. For approved change-of-mind returns, return shipping costs may be the customer's responsibility.
Contact Us
For returns, replacements, or refunds, contact us at elexhoodstore@gmail.com with your name, order number, and reason for the request.